Keith Gormezano - Intuit Premier Reseller
What I Can't Do
While I am able to solve about 99% of my client's problems or teach them, there are some that I can't. So I can't make any guarantees.
I can't guarantee that I will be able to fix your problems or teach you if they are due to the built in limits of your accounting, bookkeeping, or financial management software, operating system (for example, current versions of QuickBooks and Quicken work on Vista or higher but not Windows 95, 98SE, XP, or 2000) and Apple's OS is usually not backwards compatible, financial institution, how you use third party software or hardware, exceeding the program limits of your program, network configuration, computer hardware such as not having enough RAM to run current versions of your programs, other computer software, or not having any of the previous updates to the latest release, version, or driver or your computer crashes, or expecting the program to do what it isn't designed to do.
I also sometimes can't fix issues when a client is not prepared for me. That means I expect you to have a working computer, keyboard, and mouse, Internet, sit patiently as I explain and take notes, be up to date in your operating system, Microsoft Office if you have it, Intuit software, have current antivirus and malware software, and have sent me a list of what you want to accomplish at least 24 hours before I come out and have any additional agenda items printed for me. I appreciate having a glass of water handy at our working area as I do talk a lot.